Exchange and refund policy
Our return policy
Please ensure that:
- The item is returned in its original condition: item is not damaged, contains over 50% of the product, and is returned in its original packaging with any accessories. The condition of the product is determined solely by The Ayurveda Experience on receiving it.
- Return is postmarked within 30 days of order date.
- The customer shall be responsible for any return shipping charges. We recommend using an insured, trackable shipping method.
- Items cannot be returned without a receipt.
- Refunds are accepted or rejected at the sole discretion of The Ayurveda Experience.
How to get a refund
- Send an email to care@theayurvedaexperience.com, with your order number and a photo of the product including all accessories and the original packaging.
- Once a confirmation is received from us, package the product safely and send it to:
- Within the US: The Ayurveda Experience, 801 East Walnut Ave, Suite I, Dalton, GA 30721
- Outside the US: Transformative Learning Solutions Pvt Ltd., 1-G Bharat Nagar Estate, New Friends Colony, New Delhi 110025, India
- Once we receive the products, we will confirm that it follows the conditions stated above and refund the purchase price (excluding delivery charges) to you using the original payment method.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. Contact your bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and still haven't received your refund yet, please contact us at care@theayurvedaexperience.com
Try at home before you pay
Pay $0 today
At checkout, we'll temporarily place an authorization hold on your card but won't charge you anything.
Trial
Your trial starts upon the items' arrival. Comfortably try them at home and send us back the items you don't want.
Pay
Pay for what you keep
Upon the return of your unwanted items, we will only charge you for the items you choose to keep.