A pre-authorization is a security measure used by banks to protect your transaction. It temporarily reserves the full product price on your credit card—without actually charging you—during your trial period. The funds remain in your account and are only charged if you decide to keep the product. 

Pre-authorization is only supported on credit cards. If you use a debit card, your bank may deduct the full product amount upfront instead of placing a hold. This depends on your bank’s policies and unfortunately is not something within our control. 

Pre-authorization charges typically appear as “pending” on your statement and will drop off within 1–4 business days, depending on your bank or credit card provider. 

You’ll only be charged the full product price if you decide to keep the product after your 21-day trial ends. 

In most banking apps or credit card statements, a pre-authorization will show up as “pending,” “processing,” or “in progress.” This means the payment hasn’t been completed yet—it’s just a temporary hold. A posted or completed charge means the payment has officially gone through.  

Since each bank displays this information a little differently, we recommend contacting your bank or card provider directly if you’re unsure how they show pre-authorized transactions.

You’ll receive the full-sized product—just like any regular purchase. This isn’t a sample or a mini version. If you love it and decide to keep it, you’ll be charged the full price at the end of your 21-day trial. If not, you can return it before the trial ends and you won’t be charged for the product.

We started the Try Before You Buy service to make your shopping experience easier and stress-free. Here’s how it works:  

You’ll receive the full-sized product to try at home for 21 days and you will be charged upfront for shipping, which is nonrefundable.

You may also see a temporary pre-authorization or pending charge for the full amount of your order.  

Your payment method may be subject to preauthorization, a temporary hold, for the full purchase price of your Try Before You Buy order, which may reduce the available balance or credit limit of your payment method for the duration of the temporary hold. (Heads up: If you use a debit card, some banks may deduct the full amount upfront.)

When your 21-day trial is over, you will be charged the full price of the product(s) you keep. You can return any product(s) you don't love before the end of your trial, and you will not be charged for the returned product(s).  

Have more questions? Reach out to our team on care@theayurvedaexperience.com —we’re here to help!

Tried it and it’s not quite the right fit? That’s totally okay—we get it, not everything works for everyone.

To return your trial products, just send us an email at care@theayurvedaexperience.com within 21 days of receiving your order and we’ll take care of the rest. If we don’t hear from you before your 21-day trial is up, we’ll go ahead and charge your card for the full product price.

Your trial starts the day your product is delivered to you. We want you to have the full 21 days to actually try the product, feel it out, and decide if it’s right for you.  

We highly recommend using a credit card for Try Before You Buy. While we only place a temporary pre-authorization hold, some debit cards might immediately deduct the full amount of your product(s)—even though it’s just a hold. This depends on your bank and is something we can’t control. If you're unsure, it’s always best to check with your bank before placing your order.